FAQ - FAVA Rental Ltd

Bookings
How do I make a booking?

We accept equipment bookings/enquiries in person, by phone or by email.
Please contact our office on 020 8981 7319 or email: info@favarental.co.uk

Does FAVA operate a pencil-booking system?
Yes, you can pencil book equipment for dates that are yet to be confirmed. If we get conflicting bookings you may be asked to confirm or release your booking within a 48hr time period. If you make a pencil booking and for whatever reason you no longer require the equipment, please call to release the pencil booking.

HIRE RATES / CHARGES
How are the rates calculated?

The hire period for one day is calculated from 00:01 to 23:59 (i.e. 24hr period).
Equipment is hired out at its specified daily rate. For longer duration shoots, the following hire rate system applies.
If the hire period is between 4 and 7days, the charge will be for 4 days hire only.
For longer periods of hire please contact us to discuss a competitive rate.

Are there any charges for late returns?
Within reason, a late fee may be charged for any equipment returned late.

What about cancellation fees?
Cancellation fees are avoided wherever possible and are usually only charged if the shoot is cancelled at short notice and other work has been turned away. Cancellation fees vary, and will be discussed in full at the time of booking.

What happens if I damage or lose equipment?
Please see the Insurance section for more details regarding cover.

20% VAT will be added to all hire charges.

Accounts
What is required of the first time hirer when collecting equipment?
All new customers collecting a hire must arrive at our office in person and provide their details including a photo ID, so a Cash Account can be set-up. A photocopy of your ID will be taken for our records.
With a Cash Account you will be required to pay for the hire at the time of pick-up. Please see the Forms of Payment section for more details.

How do I pay for the hire?
Payment can be made by Cash, or Electronic Transfer.

How do I set up a credit account?
A credit account is available for customers who have come to use our service on a regular basis.
Download a copy of the Credit Application Form below and email it to info@favarental.co.uk


 Fava Rentals Credit Application Form

Insurance – Hire
Requirements at the time of the booking.

What happens if I damage or lose equipment?
The hirer is required to contact us immediately if equipment is damaged lost or stolen, and in the case of theft or burglary make an immediate report to the Police. FAVA Rental Ltd will require a copy of the Police report.

Arranging Your Own Insurance.
Your own Insurance must cover Loss or Damage to the equipment and up to 13 weeks loss of use when FAVA is unable to hire to another customer if equipment has been lost or damaged. FAVA will need to see a copy of your insurance cover for Hired in Equipment before the hire starts. The hirer is responsible for all aspects of arranging this confirmation letter before any equipment can be released by FAVA.
Office Hours – Hire
Hours
Office opening hours are from 08:00 to 18:30 Monday to Friday.

Does FAVA have after hours pick-up and drop-off facilities?
Yes, we will work with you to enable collecting or Delivery from your shooting location or returning equipment back to FAVA after hours.

Does FAVA provide an emergency after hour service?
Yes, we have an after-hours on-call staff member should you require assistance. If you call to arrange a hire outside of normal office hours, and a FAVA staff member is called out to provide equipment, a call-out fee will be added to the hire charge.
FAVA – Terms of Trade
Please download our Terms of Trade


Download our Terms & Conditions here